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Communication and teamwork

Wise assertiveness with customers

A training for people who work with internal and external customers every day and need confidence in how to respond in difficult situations.

Participants learn

  • when assertiveness is the best, only and right solution
  • how to respond to situations that need immediate or gradual intervention in customers’ behaviour
  • the difference between assertive, submissive and aggressive behaviour on both sides of communication
  • how to use the most common assertiveness techniques and respond wisely to assertiveness from the other side

Other training in this group

We play togetherPositive influence in communicationDo ears have a gender?Professional presentations and public speakingThe five dysfunctions of a team